FAQ

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

In general, orders typically process within 24 hours and transit time is about 3-5 business days.


 HOW DO I TRACK MY ORDER?

We've actually made this super simple! You can click here to track your order.


 HOW DO I RETURN SOMETHING?

Please contact us by email to let us know your request first and refer to our refund policy. Our email is: info@oxygenconcentrator.shop. Besides, www.oxygenconcentrator.shop cannot accept returned products that have been man-made damage. 

 

WHAT IF THE PRODUCTS I RECEIVED IS DAMAGED OR MISSING ITEMS?

Please refer to our returns policy. Besides, We cannot accept returned products that have man-made damage. 
You must report damage or missing items within 3 business days of receipt by contacting us at info@oxygenconcentrator.shop. You also must keep the original box & packing material in the event we open a claim with the carrier. In some cases, we may need a customer's help to confirm why this is happening. We appreciate your cooperation and patience through this process.

 

WHAT SHOULD I DO IF I DO NOT RECEIVE MY ITEMS IN TIME?

In rare cases, you have not received the products for more than 10 days. Please contact info@oxygenconcentrator.shop and we will deal with it immediately.


WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Our checkout page accepts Visa, Mastercard, Discover, American Express, and Paypal as forms of payment.

 

Do I NEED A DOCTOR'S PRESCRIPTION?

If a prescription is required for an item in your shopping cart, the system will inform you of requirement.
If the system doesn't inform you , you can buy the item without doctor's prescription.

CAN I USE MY MEDICARE?

Unfortunately, we do not work with insurance companies/providers.
There is an option to pay out of pocket and have your insurer reimburse you. However, you need to contact them directly and make sure this is an option for you.

 

Does the machine have a warranty?

All of our products are one-year warranty, except our used machines. The used machines do not apply to the one-year warranty and one-month refund policy. Please feel free to contact us if necessary.

 

How to modify the order information after ordering?

If you need to replace / add / reduce order products, or modify the delivery address, contact information, etc., please contact us by email or phone before it is shipped.
E-mail Us: info@oxygenconcentrator.shop
Phone : 626 807 5271 Monday to Friday: 09:00 am - 18:00 pm (West Coast)
           213 370 6080 Monday to Friday: 18:00 pm - 24:00 pm (West Coast)