FAQs

PRODUCTS & STOCK

WHAT ARE THE DIFFERENT TYPES OF OXYGEN CONCENTRATORS?

Two Types Of Oxygen Concentrators:

CAN I USE THE MACHINE FOR 24H?

Yes, all of our home oxygen machines are suitable for you, they can work for 24h/7d, even when you sleeping.

THE PRODUCTS OF CONTINUOUS FLOW OR PULSE FLOW?

The NT-01, NT-03 portable oxygen concentrator can provide an adjustable 1-5 L/min pulse flow can provide 1-5 L/min pulse flow.
TP-B1 portable oxygen concentrator can supply 3 L/min continuous flow, stable.
MAF-605A portable oxygen concentrator can supply 1 L/min continuous flow & 1-3L/min pulse flow.
Home oxygen machines are all continuous flow.

DO THE MACHINES REQUIRE A PRESCRIPTION TO PURCHASE?

Our product is a health care machine, so it does not need a prescription. If you have specific requirements for oxygen concentration or oxygen flow rate, please choose our products according to your actual situation.

IS IT BATTERY OPERATED? CAN I USE IT OUTSIDE THE HOUSE?

If you need to use it outside, you need to purchase a portable oxygen machine. all the portable oxygen machine comes with a battery.

CAN I GET A SPARE BATTERY?

1：battery for the TP-B1 machine
2：battery for the MAF605A machine

DOES THIS MACHINE ALLOW THE USE OF WATER?

It can be added water, you can add the water according to your need.

DOES THE AIRLINES ALLOW THIS MACHINE ON THE PLANE?

In theory, American Airlines requires FAA certification and we do not have FAA certification, but many customers have successfully brought it to the plane.

DO YOUR PRODUCTS MEET EUROPEAN STANDARDS?

Yes, our NT-01 & NT-03 are CE-certified. You can find CE marks in our products.
The letters CE (as the logo ⠀) on commercial products CЄ) mean that the manufacturer or importer affirms the good's conformity with European health, safety, and environmental protection standards. It is not a quality indicator or a certification mark. The CE marking is required for goods sold in the European Economic Area(EEA) but is also found on products sold elsewhere that have been manufactured to EEA standards.

CAN THE SLIGHTLY DAMAGED OXYGEN CONCENTRATOR OPERATE NORMALLY?

Our staff has been tested when checking the inventory, and these machines can be used normally.

IS THE SLIGHTLY DAMAGED MACHINE BRAND NEW?

We promise that these defective oxygen concentrators are brand new and without potential safety hazards.

ORDER ISSUE

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

In general, it just needs about 3-5 working days to arrive in the US. Learn more about our SHIPPING POLICY.

HOW DO I TRACK MY ORDER?

We've made this very very simple! You can click: bit.ly/3vS2mab to track your order.

CAN I CHANGE THE SHIPPING ADDRESS FOR MY ORDER?

We will be happy to change the shipping address for your order! Please email our customer service team as soon as possible with your order number and updated address as we can only make changes to your order if you have not yet entered the packing process.

PAYMENTS, PROMOS & GIFT VOUCHERS

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Our checkout page only accepts Paypal as a form of payment. You can connect your credit card, debit card, or bank account to PayPal for purchasing products.

CAN I BUY IN INSTALLMENTS?

Unfortunately, we do not support installment payment.

CAN ALL MACHINES BE PAID FOR BY MEDICAL INSURANCE?

Unfortunately, We have not cooperated with any medical insurance company.
Our products are not medical devices, just to help you breathe better. So please choose according to your situation.

DO YOU PROVIDE PRODUCT ACCESSORIES FOR YOUR PRODUCTS?

Due to the variety of our products, each product has different accessories, which are displayed on the website.

DELIVERY

HOW TO MODIFY THE ORDER INFORMATION AFTER ORDERING?

If you need to replace/add/reduce order products, or modify the delivery address, contact information, etc., please contact us by email before it is shipped.(The information cannot be changed once the product you purchased has been shipped!)

DO YOU COMBINE ORDERS?

If you place two orders on the same day with the same information (recipient name, phone number, address, etc.), our system will automatically merge them.

RETURNS&REFUNDS

CAN I RETURN THE SLIGHTLY DAMAGED MACHINE FOR A REFUND?

Defective oxygen concentrators are sold below the cost, the company does not provide after-sales services.

HOW DO I RETURN SOMETHING?

Please contact us by email to let us know your request first and refer to our refund policy. Our email is: customerservice@oxygeneratorsale.com.
Besides, the shop cannot accept returned products that have been man-made damaged.

WHAT IF THE PRODUCTS I RECEIVED ARE DAMAGED OR MISSING ITEMS?

Please refer to our returns policy. Besides, We cannot accept returned products that have man-made damage.
You must report damaged or missing items within 3 business days of receipt by contacting us at customerservice@oxygeneratorsale.com. You also must keep the original box & packing material in the event we open a claim with the carrier. In some cases, we may need a customer's help to confirm why this is happening. We appreciate your cooperation and patience through this process.

TECHNICAL

HOW DOES AN OXYGEN CONCENTRATOR WORK?

The oxygen concentrator draws in the conventional air in the room and compresses it with a filter and a sieve bed to filter out other gases (including nitrogen) present, and then outputs a high concentration of oxygen. Therefore, the oxygen generator can produce oxygen and no oxygen tank is needed.

WHAT IS THE NEGATIVE ION OR ATOMIZATION FUNCTION?

negative ion: Negative oxygen ions can effectively strengthen the ciliary movement of the tracheal mucosal epithelium, affect the activity of respiratory enzymes in the epithelial villi, improve the secretory function of alveoli and the ventilation and ventilation functions of the lung, relieve bronchospasm, increase lung capacity, adjust respiratory rate, and relieve cough, etc. .

Atomization: The atomization function of the oxygen concentrator uses the expertise to help the respiratory system to target this one place, so it has little side effects. At the same time, because the atomized very small particles are better absorbed, the damage to the respiratory system is also very small.

DOES THIS COME WITH OXYGEN OR DO WE STILL HAVE TO GET THE OXYGEN?

You just need to purchase the oxygen machine Individually, it doesn't need to purchase the extra oxygen tank.

E-mail Us: customerservice@oxygeneratorsale.com